At FAFSA.in, we strive to ensure a seamless shopping experience for all our customers. Your satisfaction is our top priority, and we’ve designed a transparent and fair return policy to address your concerns effectively.
Eligibility for Returns
- Digital Products:
- Due to the nature of e-books, PDFs, and other downloadable content, we do not offer returns or refunds for digital products once they are successfully downloaded.
- If you encounter issues accessing or downloading your purchased files, please contact us immediately for assistance.
- Physical Products (if applicable in the future):
- Items must be unused, in their original packaging, and in the same condition as received.
- Returns must be initiated within 14 days of delivery.
Non-Returnable Items
- Customized or personalized digital products.
- Gift cards and promotional items.
- Products marked as “Final Sale.”
Return Process
To initiate a return for eligible items, follow these steps:
- Contact Us:
- Email us at hi@fafsa.in with your order details and reason for the return.
- Attach proof of purchase and any relevant screenshots for digital issues.
- Approval:
- Our support team will review your request and notify you of the eligibility for a return or refund within 2-3 business days.
- Resolution:
- For eligible digital product issues, we may provide a replacement file or guide you through resolving access problems.
- For eligible physical products, we will provide instructions for shipping the item back to us.
Refund Policy
- Digital Products:
- Refunds are not available for digital products unless there is a verified technical issue that cannot be resolved.
- In such cases, a full refund or replacement will be issued at our discretion.
- Physical Products:
- Refunds will be processed once the returned item is received and inspected.
- Refunds are credited to your original payment method and may take 5-7 business days to reflect in your account.
Exchange Policy
We do not currently offer exchanges for digital products. For physical items, exchanges are subject to stock availability and must meet the return eligibility criteria.
Contact Us
If you have any questions or concerns about your purchase, our team is here to help. Reach out to us at:
- Email: hi@fafsa.in
- Phone: +91 9721866154
- Address: [Mumbai Bandra]
Thank you for shopping with FAFSA.in! Your trust and satisfaction are invaluable to us.
