At FAFSA.in, we are committed to delivering your orders efficiently and on time. Our shipping policy is designed to offer transparency and ensure a smooth shopping experience for our customers.
Shipping Options & Delivery Time
- Digital Products:
- All digital products, such as e-books and PDFs, are delivered instantly to your registered email address or made available for download immediately after payment confirmation.
- If you encounter delays or issues in accessing your digital products, please contact us for support.
- Physical Products (if applicable in the future):
- Standard Delivery: Typically takes 5-7 business days within India.
- Express Delivery: Available at an additional charge, with delivery in 2-3 business days within India.
- International Shipping: Delivery timelines vary depending on the destination, usually ranging from 7-15 business days.
Shipping Charges
- Digital Products: No shipping charges apply as they are delivered electronically.
- Physical Products:
- Standard Delivery: Free shipping on orders above ₹1,000. A flat fee of ₹100 applies for orders below ₹1,000 within India.
- Express Delivery: Charges vary based on the location and weight of the package, calculated at checkout.
- International Shipping: Charges are based on the destination country, weight, and size of the package, calculated at checkout.
Order Processing Time
- All orders are processed within 1-2 business days of payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order
- For physical products, a tracking number will be provided via email once your order is shipped.
- You can use this tracking number to monitor your shipment’s progress on our logistics partner’s website.
Undeliverable Packages
- If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the delivery, we will contact you to arrange for re-shipment. Additional charges may apply for re-delivery.
Lost or Damaged Shipments
- Digital Products: In the rare event of download issues, we will resend the file or provide an alternative solution at no extra cost.
- Physical Products: If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery. We will either replace the item or issue a refund after investigation.
International Customs & Duties
- For international orders, customs duties, taxes, and additional charges (if any) are the responsibility of the customer.
- We recommend checking with your local customs office to understand potential charges before placing an order.
Contact Us
For any shipping-related inquiries or issues, feel free to reach out:
- Email: hi@fafsa.in
- Phone: +91 9721866154
- Address: [Mumbai Bandra]
Thank you for choosing FAFSA.in! We are dedicated to ensuring your orders reach you promptly and hassle-free.
